FAQ’s

The Product

Ice N Easy worked tirelessly for over 25 years to bring you the best quality cold therapy solution.

The Ice bag is a velour rubber composite and does contain traces of latex.

The Compression Strap has been developed through the use of neoprene to provide the cushion and to ensure limited degradation of the neoprene and the velcro component.

The Extension Strap consists of elastic and velcro.

Every product purchased comes with instructions in-which identify;

  • What happens when i get injured
  • When to use ice
  • What do i do if i have an injury
  • Instructions for use
  • Care Instructions

All Ice N Easy’s come with the following

  •  Reusable ice bag
  •  compression strap
  • Extension strap
  • Instructions
  • Convenient carry case

Yes there is! The 3 year warranty is for the reusable ice bag however the Ice N Easy team are confident your Ice N Easy will survive for 6 to 8 years! 

If there is an issue with your bag within three years, please contact the team with you name and order number(if applicable). Ice N Easy will then replace the defective product.

A great quality of the Ice N Easy is its ability to ice any injured site on the body. This includes joint and muscles, including hard to reach areas such as the back, hip and shoulder.

Delivery

Well done! You took the plunge and you wont regret it.

You will receive and automated email immediately outlining confirmation of your order that will include the details of your purchase and your order number.

Ice N Easy will process, package and dispatch you order, triggering an additional email outlining that your package has been dispatched and the appropriate tracking number.

2 to 3 business days for metro areas and 3 to 5 days for regional areas throughout Australia.

Ice N Easy charge a flat rate throughout Australia dependent on weight.

Ice N Easy offer shipment through their courier, Australia Post and Australia Post Express, 

Ice N Easy use Fastway. 

To track you package please go to www.fastway.com.au

Ice N Easy understand the value of local business and encourage residents of the Sunshine Coast, QLD to pick up in store and skip the shipping cost.

As Ice N Easy is an office building, an automated email will be sent to you at checkout to confirm the time and date of your intended visit. This is to ensure a member of the Ice N Easy team will be present.

All tracking information will be sent to your email once dispatched. This will include the service your order was sent with as well as the tracking number. 

Ice N Easy are more than happy to accept international orders however request that these purchases are not through our website due to shipping restrictions. Please navigate to our contact page and submit a request outlining;

  • Name
  • Business name/ Sport Team (if applicable)
  • location
  • Product size
  • Qty

WE ARE STILL OPEN